The course provides basic knowledge on conflict management in general and complaints in the after-sales service, with specific examples of the relevant work sector and notes on the company policies applied.
Duration
30 minutes
Contents
- Conflicts' general aspects
- How to respond to a dissatisfied customer
- Most common complaint reasons in the relevant sector
- Suggestions
Recipients
The course is aimed at owners, administrators, managers or employees who - for reasons of regulatory or corporate organizational compliance - must receive training and information on this topic
Certificate
At the end of the course, a certificate of attendance will be issued which can be downloaded directly from the platform.