The course provides basic knowledge on conflict management in general and complaints in the after-sales service, with specific examples of the relevant work sector and notes on the company policies applied.


30 minutes


  • Conflicts' general aspects
  • How to respond to a dissatisfied customer
  • Most common complaint reasons in the relevant sector
  • Suggestions


The course is aimed at owners, administrators, managers or employees who - for reasons of regulatory or corporate organizational compliance - must receive training and information on this topic


At the end of the course, a certificate of attendance will be issued which can be downloaded directly from the platform.