Duration
45 minutes
Objectives
The course illustrates how to deal with conflicts with colleagues to obtain positive results and improve collaboration.
Contents
- Rethinking the place of conflict at work
- Understanding why a conflict occurs
- Evaluate your approach: calm, compete, negotiate, collaborate
- What is the best approach?
- Guide to a difficult conversation
- When and how to solve a problem at a higher level
- Dos and don'ts
Prerequisites
There are no requirements to access the course
Certificate
At the end of the course, a certificate of attendance will be issued, which can be downloaded directly from the platform
